Privacy Policy

Version 2026-10-13b

SPRED Tix is a ticketing service by SPRED SOLUTIONS, operated by SPRED EVENTS LLP (UEN T26LL0881G) ("SPRED", "we", "us"). This policy explains how we handle personal data when you buy tickets, in line with Singapore’s Personal Data Protection Act 2012 (PDPA).

1. What we collect

• Your full name, email address, date of birth and contact number.
• Names of other guests, if you choose to add them.
• A promoter ID or name, if you were referred.
• Order and ticket records, check-in times, and the date, time and version of the consent and terms you accepted.
• Technical data used for security, such as a one-way hash of your IP address and your browser type.

Card and wallet details are entered directly with our payment provider, Airwallex. We never see or store your full card number.

2. Why we use it

• To issue, deliver and recover your tickets.
• To check your age against the event’s minimum age, and to check you in at the door.
• To contact you about the event you bought tickets for, including changes or cancellation.
• To prevent fraud and misuse, and to keep records required by law.

3. Marketing

If you tick the box at checkout to receive news, SPRED and the organiser of the event may send you information about upcoming events and offers by email. This is optional and not a condition of buying tickets. You can unsubscribe at any time using the link in any marketing email, or by emailing us. We do not sell your personal data.

4. Who can see it

Your date of birth and contact number are visible only to the organiser of the event you bought tickets for and to SPRED’s authorised staff. The organiser receives your name, email and ticket details to run the event. We use service providers to operate the service: Airwallex (payments), Cloudflare (hosting, security and data storage) and our email delivery provider. They may only use your data to provide their service to us.

5. How we protect it

Data is sent over encrypted connections. Date of birth and contact number are also encrypted where they are stored. Access is limited to people who need it and is logged.

6. How long we keep it

We keep order records for 5 years after the event, for accounting, tax and dispute purposes. After that, your personal data is anonymised.

7. Your choices and rights

You may ask to access or correct your personal data, withdraw your consent, or stop marketing, by emailing enquiry@spredsolutions.com with your order number. We will reply within 30 days. If you withdraw consent before an event, we may no longer be able to admit you, and this does not entitle you to a refund. We may need to keep some records where the law requires.

8. Contact

Data Protection Officer, SPRED EVENTS LLP, Singapore. Email enquiry@spredsolutions.com.